Moving Truck
Easy & Transparent Process

How to Book Your Move

Follow our simple step-by-step process to secure your moving date and get ready for a stress-free transition.

01

Information Collection

  • The sales team will collect information such as the inventory of items you intend to move, your desired move date and time, and addresses for pickup and delivery.
  • We will assist you in determining prices, providing estimates, and signing the moving agreement.
  • For moves in Montreal, Ottawa, and North Bay, our team will discuss flexible pickup and delivery dates, and prices may vary for same-day service.
02

Verification & Agreement

  • Verify that the estimate includes all the details you discussed with the sales agent.
  • If any changes are necessary, you can observe real-time updates and modifications in the same link until your move is completed.
  • Sign the estimate and moving agreement online.
  • Consent to and sign the damage policy.
  • Sign and submit the credit card authorization.
  • Make the deposit using your preferred method, such as e-transfer or credit card.
03

After Confirmation

You may request rescheduling up to 24 hours before the scheduled move date.

Within 24 hours before moving day, our team will contact you via email, text, or phone call to remind you and ensure a smooth transition.

Please note that the deposit is non-refundable if the customer cancels the move less than two weeks before the scheduled date.

04

On Moving Day

  • Our supervisor will contact you to provide an estimated arrival time.
  • Upon arrival, the supervisor will inspect your inventory and note any damages.
  • Items requiring protection will be wrapped with blankets, shrink wrap, bubble wrap. If necessary, we will dismantle furniture.
  • The inventory will be loaded systematically using moving tools. We will drive to the destination, unload and provide room-to-room service.
  • We will provide a final bill, and payment can be made through E-transfer, cash, or credit card.
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